Call us : (798) 798-7984

Reviews for Acorn Plaza--Rentcafe QA Live

  Write a Review
2 out of 5 stars
Posted On: 11/6/2023

Exmafdrfa be good m yes xr 3rd x red m
By: Cecil mcgee   
Source: GOOGLE PLACES Read Property Manager's Response

1 out of 5 stars
Posted On: 10/18/2023

By: Brea Richardson   
Source: GOOGLE PLACES Read Property Manager's Response

Hi, we take our reviews seriously and are disappointed to see that we haven't met your expectations. We'd like to learn more; please reach out to us at our community directly. We hope to hear from you soon.

1 out of 5 stars
Posted On: 8/29/2023

I am a resident of Block 334 for less than one month. My experience does not meet the price point associated with the property. Leasing team did offer a solution on my arrival day, due to flight cancellations. Team made process of getting keys simple. However, the main elevator located steps from unit has been out, with no signs of repair. The freight elevator entry way that residents are left no choice to use opposed to stairs has a stench of fabuloso and urine. I have asked on three separate occasions for a valet trash can, front desk and a maintenance worker which neither interaction presented resolve. There is dog feces in the stairwell. The door handle from the outside access point to stairway A has been forced off, hanging by one screw. I have not been able to use the resident garage entry due to a programming malfunction on the properties end. This has left me with the only option of opening my car door, entering a guest code and pulling in. The allergens (dust, possibly chemicals, and mold in shower) have caused me to have to take a steroid for my severe allergy attacks caused by being in the unit. The cabinets when cleaned, leave behind a brown stain. The very first time I used the shower, I was met with standing water due to an unaddressed drainage clog. Ultimately, the price point when measured against Texas’ price point and my experience are not complimentary. In addition to my health being affected within my unit, there seems to be very little resolve for the tenants.
By: Lina B   
Source: GOOGLE PLACES Read Property Manager's Response

Hi, we take our reviews seriously and are disappointed to see that we haven't met your expectations. We'd like to learn more; please reach out to us at our community directly. We hope to hear from you soon.

5 out of 5 stars
Posted On: 6/13/2023

After waiting several long weeks & days Edgar the maintenance man came & repaired everything that was on the list. He did a superb job. I know it wasn’t his fault it took so long it was the breakdown of communication that starts with the leasing office first & foremost. Kudos Edgar you did an outstanding job. This rating is for Edgar 5 stars!!!
By: Tawanna Leary   
Source: GOOGLE PLACES Read Property Manager's Response

Hi, we take our reviews seriously and are disappointed to see that we haven't met your expectations. We'd like to learn more; please reach out to us at our community directly. We hope to hear from you soon.

1 out of 5 stars
Posted On: 5/20/2023

Do not rent from them. I live at Cypress View Villas in Weatherford, Tx & the property has been ruined with unfinished projects, code enforcement fines & frequent rent hikes. I am a Senior citizen that opted to move by end of lease & they turned off my A/C to my 3rd floor unit, refusing to restore it!
By: Donald Moore   
Source: GOOGLE PLACES Read Property Manager's Response

Hi, we take our reviews seriously and are disappointed to see that we haven't met your expectations. We'd like to learn more; please reach out to us at our community directly. We hope to hear from you soon.

1 out of 5 stars
Posted On: 5/10/2023

I live at Jada Legacy in Plano, my A/C and thermostat stopped working/running on 4/28 and it took them 3 days and me nonstop calling for them to come by and look at it. After eventually looking at it and saying “we don’t know” they gave me a portable unit and never came back. After a week, I had to call to find out they ordered parts. They still have not been back as of 5/10 and I have yet to get an update.
By: Claire Weigand   
Source: GOOGLE PLACES Read Property Manager's Response

Hi, we take our reviews seriously and are disappointed to see that we haven't met your expectations. We'd like to learn more; please reach out to us at our community directly. We hope to hear from you soon.

5 out of 5 stars
Posted On: 5/9/2023

By: Kade Patton   
Source: GOOGLE PLACES Read Property Manager's Response

Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!

1 out of 5 stars
Posted On: 3/20/2023

Filing a complaint fair housing they are requesting my mom to bring her Id because she called and they say I’m acting like her all because they do not want to fix anything in the unit ?? pretty simple lawsuit if you ask me
By: Alex Amieva   
Source: GOOGLE PLACES Read Property Manager's Response

Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!

1 out of 5 stars
Posted On: 3/20/2023

Filing a complaint fair housing they are requesting my mom to bring her Id because she called and they say I’m acting like her all because they do not want to fix anything in the unit ?? pretty simple lawsuit if you ask me
By: Alex Amieva   
Source: GOOGLE PLACES Read Property Manager's Response

Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!

4 out of 5 stars
Posted On: 12/17/2022

By: Jagruti Patel   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

4 out of 5 stars
Posted On: 12/17/2022

By: Jagruti Patel   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

1 out of 5 stars
Posted On: 10/31/2022

My son is a resident at Kensley Apts Homes in Irving,Tx which is one of your properties. He has been without running water for 2 days now along with other residence in his building, this incident happened without any warning to the residence and your office staff is forwarding all calls to voicemail. This is very unprofessional and this isn't the first time something like this has occurred. My son has tried several times to contact maintenance line which goes to a call center not staff in office and call center says someone is working on it and that's all they know which again is unprofessional. This is very upsetting because this is my son's first home and this is his experience. Hopefully this issue can be resolved as soon as possible.
By: Brandon Brown   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

1 out of 5 stars
Posted On: 9/17/2022

I live in The Huntington Apartments in Plano. I am not sure how they hire the managers, it's probably about the connection. I have been sleeping on the floor in the bathroom since I moved to this apartment because of traffic noise. I have asked the manager multiple times to move me to another apartment and she wants me to pay $500 more monthly. I even wanted to pay $200 and she says she cannot help. Too many empty apartment and she cannot help.
By: Rojeen Razavi   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

1 out of 5 stars
Posted On: 9/17/2022

I live in The Huntington Apartments in Plano. I am not sure how they hire the managers, it's probably about the connection. I have been sleeping on the floor in the bathroom since I moved to this apartment because of traffic noise. I have asked the manager multiple times to move me to another apartment and she wants me to pay $500 more monthly. I even wanted to pay $200 and she says she cannot help. Too many empty apartment and she cannot help.
By: Rojeen Razavi   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

1 out of 5 stars
Posted On: 9/15/2022

I live in The Huntington Apartments in Plano. I am not sure how they hire the managers, it's probably about the connection. I have been sleeping on the floor in the bathroom since I moved to this apartment because of traffic noise. I have asked the manager multiple times to move me to another apartment and she wants me to pay $500 more. I even wanted to pay $200 and she says she cannot help.
By: Rojeen Razavi   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

1 out of 5 stars
Posted On: 3/21/2022

I live in Opal Legacy Central. You can read my long review there. Looks like Fairfield doesn't care so much about their residents which is disappointing when the place is advertised as luxury and costs luxury.
By: jbyo   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

1 out of 5 stars
Posted On: 8/12/2021

Fairfield is not the All Star team they claim to be. The staff at the Jada are hit or miss on the ability to manage a complex. Some days I go wow that was amazing service but most of the time its terrible. I would avoid any complex they are managing as the level of service will not match the price you pay to live there. They are ok with things being broken and drug use at their complexes.
By: Jake Reed   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

5 out of 5 stars
Posted On: 7/22/2021

Great management, responsive staff!
By: Larry Fitzgerald   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

5 out of 5 stars
Posted On: 7/8/2021

By: Alyaa Alobaidi   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

5 out of 5 stars
Posted On: 7/8/2021

By: Ameer Shattawi   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

1 out of 5 stars
Posted On: 6/12/2021

They put me month-to-month lease and deleted my lease agreement without my knowledge, when i requested renewal they quarrel with me till it reaches to call cops on me, they don’t wanna renew my lease, I have been here two years, i need advice of what to do from anyone reading my review? Because i’m sitting with a load and needed to renew my apportion plate but without a lease i can’t do it!
By: Abdullahi Osman   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

4 out of 5 stars
Posted On: 4/30/2021

By: Alek Truitt   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

1 out of 5 stars
Posted On: 4/26/2021

I lived at this property over 2 years. I was a great resident. I had to relocate after my lease was up. I actually had a credit upon leaving but they came up with a excuse the carpet needed replacing. That is not true I am a very very clean person to the point of craziness. I get my carpet cleaned about three times a year. Fast forward I get a notification that something has been added to my credit report. I look it up and it is from the Brixton saying that I owe $400 for unpaid rent. No one ever tried to contact me regarding this matter I never got a letter sent to my forwarding address. I would not of even known it was on my credit if I did not have an alert. Now I can’t get any answers are a return call from Fairfield or the collection agency. I am now going to proceed with an attorney on this matter because I have documentation showing I have never been late and I owe nothing.
By: Kimberly Sauls   
Source: GOOGLE PLACES Read Property Manager's Response

We are glad you enjoyed your experience with us, which led to this great rating! Please don't hesitate to reach out of we can assist you further.

1 out of 5 stars
Posted On: 3/11/2021

Since Fairfield Residential took over, it has gone down hill in Jada legacy the manager is so unprofessional and rude No one from previous Management had been unprofessional and rude like this she interrupted me she screamed at me I dont know now whom to talk about the issue that they coursed i am sure they going to take down my review She is not associate and she is not assistant She is Manager in that side with the load voice She thinks If she is manager she has power to all people that come to that office
By: Nisso Malika   
Source: GOOGLE PLACES Read Property Manager's Response

Hi Nisso, we can assure you that we do not find this type of behavior acceptable. We have reached out to the Regional Manager and onsite associates to address the situation. Thank you for your feedback.

1 out of 5 stars
Posted On: 1/4/2021

Since Fairfield Residential took over, it has gone down hill in Jada legacy the manager is so unprofessional and rude No one from previous Management had been unprofessional and rude like this she interrupted me she screamed at me I dont know now whom to talk about the issue that they coursed i am sure they going to take down my review
By: Nisso Malika   
Source: GOOGLE PLACES Read Property Manager's Response

Hi Nisso, we can assure you that we do not find this type of behavior acceptable. We have reached out to the Regional Manager and onsite associates to address the situation. Thank you for your feedback.

4 out of 5 stars
Posted On: 10/15/2020

By: Valarie Cleveland   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you Valarie for the positive review. We would love to hear more about what community you lived at and the service you received. We would appreciate it if you could either add additional detail to your review or you can reach out to us at [email protected] so we can be sure to pass on the details of your positive experience to the team. Thanks again for taking the time to provide us with a rating on Google!!!

1 out of 5 stars
Posted On: 10/3/2020

By: Megan Schroeder   
Source: GOOGLE PLACES Read Property Manager's Response

Megan, we would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you!

1 out of 5 stars
Posted On: 10/3/2020

By: Tatyana Castillo   
Source: GOOGLE PLACES Read Property Manager's Response

Tatyana, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us so we have the opportunity to resolve this. Thank you.

1 out of 5 stars
Posted On: 10/1/2020

I live in community in conroe tx. The Dominion to be exact. Venterra living was previously in charge here. Since Fairfield Residential took over, it has gone down hill. I have attempted to contact all of the office locations throughout the entire USA and none of the phones anywhere ring. They literally all go to voicemail. Does not matter who you try to contact. HR, Residents support, vendor, etc no one answers. None of the phones ring ever. My property will not take my payments on time and then blame me for being late and instead of fixing the issue they made it worse by taking away my options to pay online. They told me my bank had insufficient funds. My bank said otherwise. No one wants to help me at my local office. I feel trapped in contract. I do not write many reviews but i hope people will take notice of all the bad reviews and realize its not picky/ upset random people. The reviews are legit. This company has been a mistake i have to regret for another six months. Please stay away from any of the properties they own. I will be running from here when able. Do yourself a favor and look elsewhere. I left more than enough info on this review so fairfield can feel free to contact me or attempt to lie with a automated review Goodluck to anyone with them
By: Omar Sanchez   
Source: GOOGLE PLACES Read Property Manager's Response

Tatyana, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us so we have the opportunity to resolve this. Thank you.

1 out of 5 stars
Posted On: 8/28/2020

Rented at Westchester Townhomes. Both local and corporate staff are extremely unpleasant to work with. Overall has been a negative renting experience. Would not recommend.
By: Crystal Roper   
Source: GOOGLE PLACES Read Property Manager's Response

Hi Crystal, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us so we have the opportunity to resolve this. Thank you.

1 out of 5 stars
Posted On: 7/17/2020

By: Anny Samuels   
Source: GOOGLE PLACES Read Property Manager's Response

Hi Crystal, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us so we have the opportunity to resolve this. Thank you.

1 out of 5 stars
Posted On: 7/17/2020

I rented a 2 bedroom apartment at Paradise Oaks in Austin, for one year and 3 times I had issues with the Ac during the summer and one with the heater during winter. You call the office and they never let the maintenance people know of the issues or they just ignore the calls or the requests. They even stole one of my packages worth more than $200 because they gave it to the receptionist, and they said they never got my package. I called the usps and the store who send the package and they confirmed that it was deliver to the office personnel. They also charged me $1000 for deposit supposedly $400 for my dog and $600 for not having rental history. Deposit which I haven’t got back since I move out 8 months ago, that’s a lot of money they kept, I should have got back at least some of that money. Now am getting collection calls supposedly for owing money for breaking a contract which was never broken, My contract ended and I gave the 60 day move out notice. No wonder most of their old management got fired but they still got some of that people that don’t do their job right, that’s the reason they still having issues.When I lived there they were always sending me notes with different charges and when I ask what this charges were about, no one knew. Just a bunch of thieves in that office.
By: Astrid Contreras   
Source: GOOGLE PLACES Read Property Manager's Response

Hi Crystal, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us so we have the opportunity to resolve this. Thank you.

5 out of 5 stars
Posted On: 9/17/2019

By: Darryl Gammage   
Source: GOOGLE PLACES Read Property Manager's Response

Hi Crystal, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us so we have the opportunity to resolve this. Thank you.

1 out of 5 stars
Posted On: 7/8/2019

I'm in Apartment 123E in Valley Trail Apartments My name is Marcus Crawford I had a bad experience, there was a flood in the upstairs apt. And it flooded my unit because I'm downstairs, I had a total loss and the Regional Supervisor Leslie was no help to me, she act as if she didn't care at all, she didn't try to assist me in finding a place for me to live until they finish with my apartment, and she no that I'm disabled, I had to go to DHA to get something done, hshe was so unconcerned, she didn't offer me another unit are anything, i have been here for six years and never been late on my rent, I just feel I was not treated fairly at all.
By: Brenda Tatum   
Source: GOOGLE PLACES Read Property Manager's Response

Hello Mr. Crawford and thank you for taking the time to provide us with your feedback. We are so sorry to hear about the unfortunate experience you had at our Valley Trails apartments in Irving, TX. We do encourage all of our residents to maintain renter's insurance to protect them from these very types of incidents that may occur. Our records indicate that Leslie did indeed make accommodations for you while the fans were in operation drying your apartment. We did experience a scheduling issue with one of our vendors delaying the final repairs in which we made accommodations once again for you. In addition, our vendor made themselves available to put furniture back in place for you once the final repairs were completed. We did not offer you another apartment because unfortunately, there were no other apartments available for us to move you to at that time. Under the circumstances, we feel that Leslie was accommodating to your needs and apologize that you were made to feel you were not treated fairly. We never want any of our residents to feel this way. Now that the repairs are completed, we hope the remainder of your stay with us is a more enjoyable one. Please do not hesitate to contact the office if there is anything more we can do for you.

Overall Rating

0 out of 5 stars
Call us : (798) 798-7984